Privacy Policy

This Privacy Policy describes how Pizzana ("we," "us," or "our") collects, uses, discloses, retains, and protects your personal information when you visit our website at pizzana-pizzas.digital, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect for your rights under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with the terms of this Privacy Policy, please refrain from using our website and services.

This policy applies to all users of our website, mobile-responsive platforms, and any related digital services operated by Pizzana. It applies to residents of all United States states and territories, with specific additional rights provided to California residents as outlined in the dedicated section below.

1. Who We Are

Pizzana is a food service business dedicated to delivering exceptional pizza and culinary experiences to our customers. We operate through our digital platform to accept online orders, provide customer service, and engage with our community of food lovers. As the operator of pizzana-pizzas.digital, we act as the data controller for all personal information collected through our online channels.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The types of data we collect are described below in detail.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (street, city, state, ZIP code)
• Billing address
• Account username and password (stored in encrypted form)
• Profile photograph (if voluntarily uploaded)

2.2 Payment and Transaction Information

When you place an order or complete a purchase, we collect transaction-related information necessary to process your payment. We do not store full credit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors. We may collect and retain:

• Last four digits of payment card
• Payment method type (e.g., credit card, debit card, digital wallet)
• Transaction ID and order history
• Billing amount and itemized order details
• Refund or dispute records

2.3 Order and Preference Information

We collect information related to your food orders and preferences, including:

• Items ordered, including customizations and dietary notes
• Order frequency and history
• Saved favorites and preferences
• Promo codes or loyalty rewards used
• Special instructions or dietary requirements

2.4 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical data, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages viewed and time spent on each page
• Clickstream data and navigation paths
• Referring URL (the website that directed you to ours)
• Time and date of visits
• Search queries made on our website

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. This includes session cookies, persistent cookies, and third-party analytics cookies. For more details, please refer to Section 8: Cookies and Tracking Technologies of this policy.

2.6 Communications Data

If you contact us by email, phone, or through our contact form, we collect:

• The content of your messages or inquiries
• Contact details you provide
• Records of correspondence
• Customer service interaction notes

2.7 Marketing and Survey Data

If you participate in surveys, contests, promotions, or sign up for our marketing communications, we may collect:

• Your email address and contact preferences
• Survey responses and feedback
• Preferences for types of promotional content
• Social media handles (if you engage with us on social platforms)

2.8 Information Collected from Third Parties

We may also receive information about you from third-party sources, such as:

• Third-party food delivery platforms or aggregators
• Social media platforms (if you use social login features)
• Analytics providers
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Order Fulfillment and Service Delivery

• Processing and managing your food orders
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and delivery updates
• Managing your account and preferences
• Handling returns, refunds, and complaints

3.2 Customer Communication

• Responding to your inquiries, questions, and support requests
• Sending service-related notifications (account changes, security alerts)
• Communicating updates to our menu, hours, or policies
• Providing order status notifications via email or SMS

3.3 Marketing and Promotional Communications

With your consent or as permitted by law, we may use your contact information to send you:

• Promotional emails about new menu items, limited-time offers, or seasonal specials
• Personalized recommendations based on your order history
• Loyalty program updates and exclusive member benefits
• Surveys and feedback requests

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us at [email protected]. Opting out of marketing will not affect your receipt of transactional communications.

3.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our platform
• Understanding which menu items are most popular
• Optimizing the checkout experience and reducing cart abandonment
• Conducting internal research and business performance analysis
• Testing new features, layouts, and website functionality

3.5 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions or suspicious activity
• Verifying user identity for account security
• Protecting against unauthorized access to accounts
• Complying with legal obligations related to data security

3.6 Legal Compliance

• Meeting our obligations under applicable federal and state laws
• Responding to legal processes, subpoenas, or government requests
• Enforcing our Terms of Service
• Establishing, exercising, or defending legal claims

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your data with trusted third parties in the following circumstances:

4.1 Service Providers and Vendors

We engage reputable third-party companies to perform services on our behalf. These service providers are contractually bound to use your information only for the purposes we specify and to maintain appropriate security measures. They include:

4.2 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will provide notice of such a transfer and the applicable privacy terms before your data is subject to a different privacy policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your information when we believe in good faith that such disclosure is required or permitted by law, including:

• Compliance with a court order, subpoena, or legal process
• Responding to requests from law enforcement agencies
• Protecting the rights, property, or safety of Pizzana, our customers, or the public
• Investigating violations of our Terms of Service

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with partners, advertisers, or for public reporting purposes. This data does not constitute the sharing of personal information.

5. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for data transmitted between your browser and our website
• Encryption of sensitive stored data, including passwords (using industry-standard hashing)
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Secure payment processing through PCI-DSS compliant processors

5.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data protection and privacy practices
• Vendor due diligence and contractual data processing agreements
• Data breach response procedures in place

5.3 Physical Safeguards

• Secured access to server infrastructure and offices
• Protection of physical documents containing personal information

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information. We are committed to honoring these rights in a timely and transparent manner.

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.

6.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions such as our obligation to retain records for legal, regulatory, or legitimate business purposes (e.g., tax and accounting records, unresolved disputes).

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. We do not sell your personal information. If our practices change, we will update this policy and provide an opt-out mechanism on our website.

6.5 Right to Data Portability

You may request that we provide your personal information in a structured, commonly used, and machine-readable format so you can transfer it to another service provider, where technically feasible.

6.6 Right to Restrict Processing

In certain circumstances, you may have the right to request that we limit the ways in which we use your personal information, particularly during disputes or while we review a correction request.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised a right afforded under applicable law.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

We will verify your identity before processing your request to protect the security of your information. We aim to respond to all verified requests within 45 days, as required by California law, though we may extend this period by an additional 45 days when reasonably necessary, with prior notice.

You may designate an authorized agent to submit a request on your behalf. The agent must provide written authorization from you, and we may require you to verify your identity directly with us before fulfilling the request.

7. California Residents – CCPA/CPRA Rights

If you are a resident of California, you have specific additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023.

7.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined under the CCPA:

7.2 California Shine the Light Law

Under California Civil Code Section 1798.83, California residents may request information about personal data disclosed to third parties for direct marketing purposes in the preceding calendar year. To make such a request, please contact us at [email protected].

7.3 Do Not Track Signals

Our website does not currently respond to browser-level "Do Not Track" (DNT) signals, as there is no universally accepted standard for how websites should respond to such signals. We will update this policy if a standard is adopted.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand how our website is used, and deliver relevant content and advertising. By using our website, you consent to our use of cookies as described in this section.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can manage, disable, or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. Most browsers allow you to control cookies through their settings preferences. Common options include blocking all cookies, accepting only first-party cookies, or deleting cookies after each session.

For more detailed information about the specific cookies we use, their duration, and how to opt out, please refer to our full Cookie Policy available on our website at pizzana-pizzas.digital.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods we apply are outlined below:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures. If deletion is not immediately possible (e.g., data stored in backup archives), we will isolate the data from further processing until deletion is feasible.

10. Children's Privacy

Our website and services are intended exclusively for users who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, as protected under the Children's Online Privacy Protection Act (COPPA), or from individuals under 18 for marketing purposes.

If you are under 18 years of age, please do not use our website or submit any personal information to us. If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, where necessary, delete such information from our records.

We do not knowingly share children's personal information with third parties and do not target minors with our advertising or marketing communications.

11. International Data Transfers

Pizzana is based in the United States and our services are primarily directed at users within the United States. All personal information we collect is stored and processed on servers located within the United States, which may not have the same data protection laws as your home country.

If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States in accordance with this Privacy Policy. By using our services, you consent to this transfer.

We take steps to ensure that any international transfers of data are subject to appropriate safeguards, including contractual protections with service providers and vendors. If you have questions about cross-border data transfers, please contact us at [email protected].

12. Third-Party Links and Websites

Our website may contain links to third-party websites, social media platforms, or delivery partner portals. We are not responsible for the privacy practices or content of those third-party websites. This Privacy Policy applies only to information collected through pizzana-pizzas.digital and our associated services.

We encourage you to review the privacy policies of any third-party websites you visit through links on our website. Accessing third-party websites is at your own risk.

13. Federal Trade Commission (FTC) Compliance

As a business operating in the United States, Pizzana is subject to the FTC Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to align with FTC guidance on data security, consumer privacy, and responsible data use. We do not engage in deceptive data collection practices, and we provide clear, accurate disclosures about how your information is used.

If you believe we have engaged in an unfair or deceptive practice related to your personal information, you have the right to file a complaint with the Federal Trade Commission at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and wish to file a complaint, we encourage you to contact us first so that we can attempt to resolve the matter directly.

14.1 Contact Us Directly

We will acknowledge your complaint within 10 business days and aim to provide a full response within 30 days.

14.2 File a Complaint with a Regulatory Authority

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. Depending on your location, this may include:

• Federal Trade Commission (FTC):
  Website: www.ftc.gov
  Phone: 1-877-382-4357
• California Privacy Protection Agency (CPPA): (For California Residents)
  Website: cppa.ca.gov
• State Attorney General Office: Residents of any U.S. state may contact their State Attorney General for consumer privacy matters.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at pizzana-pizzas.digital
• Send an email notification to registered users where required by law
• Display a prominent notice on our website homepage for a reasonable period

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.

Our privacy team is available to assist you with any matters related to data access, correction, deletion, or any other privacy-related inquiries. We take every request seriously and are dedicated to maintaining the trust you place in us as a valued customer.