Terms of Service

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzana-pizzas.digital (the "Website") and all related services, features, content, and functionality offered by Pizzana (collectively, the "Services").

By visiting the Website, creating an account, placing an order, or otherwise engaging with our Services in any manner, you expressly agree to these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using our Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and by doing so, you agree to these Terms on behalf of that entity.

These Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. You must be at least eighteen (18) years of age to use our Services. By using the Website, you represent and warrant that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Company Information

The Website and Services are operated by:

3. Description of Services

Pizzana is a food service company that operates within the United States, offering customers the ability to browse our menu, place food orders, make reservations, and engage with our brand through our digital platforms. Our Services include, but are not limited to, the following:

3.1 Online Food Ordering

Through our Website, customers may browse our menu offerings and place orders for food products, including pizzas, appetizers, beverages, desserts, and other culinary items. Orders may be available for delivery, carryout/pickup, or dine-in, depending on your location and current availability. All food items are prepared according to our standard recipes and may be subject to ingredient availability.

3.2 Menu and Product Information

We provide detailed descriptions, pricing, and nutritional information for our menu items through the Website. While we make every effort to ensure the accuracy of this information, menu items, prices, and availability are subject to change without prior notice. Photographs of food items displayed on the Website are for illustrative purposes only and may not precisely reflect the final product served.

3.3 Account Services

We may offer users the ability to create personal accounts on our Website for a more personalized experience, including saving order history, managing delivery addresses, storing payment preferences, and accessing exclusive promotions or loyalty rewards.

3.4 Promotions and Special Offers

From time to time, Pizzana may offer special promotions, discount codes, loyalty rewards, and other incentive programs. Such offers are subject to their own specific terms and conditions, which will be made available at the time the offer is presented. Promotions may not be combined unless explicitly stated otherwise.

3.5 Customer Support

We provide customer support services through email and other communication channels to assist customers with inquiries, order issues, complaints, and general questions regarding our products and Services.

4. User Obligations and Prohibited Activities

By using our Website and Services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree to use our Services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else's use and enjoyment of the Services.

4.1 User Obligations

You agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials;
• Promptly notify us of any unauthorized use of your account or any other security breach;
• Keep your contact and billing information up to date;
• Use the Website and Services only for personal, non-commercial purposes unless otherwise authorized in writing by Pizzana;
• Comply with all applicable food safety guidelines and handle food products responsibly upon receipt;
• Be present or designate an authorized individual to receive food deliveries at the designated address and time.

4.2 Prohibited Activities

You agree that you will NOT:

• Use the Website or Services for any unlawful, fraudulent, or malicious purpose;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Submit false, misleading, or fraudulent orders or payment information;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website;
• Use any automated tools, bots, scrapers, or other means to access, collect, or copy data from our Website without express written consent;
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website;
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
• Transmit any unsolicited or unauthorized advertising or promotional material (spam);
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any portion of the Website;
• Use our brand name, logos, or intellectual property without prior written permission from Pizzana;
• Post or transmit any content that is defamatory, obscene, offensive, harassing, or otherwise objectionable;
• Exploit or attempt to exploit any error, vulnerability, or glitch in the Website or ordering system for personal or third-party gain;
• Engage in any activity that interferes with or disrupts the integrity or performance of the Services or the data contained therein.

Violation of these obligations may result in the immediate termination of your access to the Services, cancellation of any pending orders, and may subject you to legal liability under applicable United States federal and state laws.

5. Account Registration and Security

When you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials, including your username and password. You are solely responsible for all activities that occur under your account. You agree to immediately notify Pizzana at [email protected] if you suspect any unauthorized use of your account or any other breach of security.

Pizzana will not be liable for any loss or damage arising from your failure to comply with these security obligations. We reserve the right to disable any user account at any time, in our sole discretion, including if we reasonably believe that you have violated any provision of these Terms.

6. Ordering, Pricing, and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items and services at the stated price. All orders are subject to acceptance by Pizzana, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

6.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales taxes, delivery fees, or service charges, which will be calculated and displayed at checkout before you confirm your order. We make every effort to ensure that prices listed on the Website are accurate; however, in the event of a pricing error, we reserve the right to cancel the order or contact you to offer you the option to proceed at the correct price.

6.3 Payment Methods

We accept various forms of payment as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that you are authorized to use the payment method provided and that the payment information is accurate and complete.

6.4 Payment Processing

All payment transactions are processed through secure third-party payment processors. Pizzana does not store your full credit or debit card information on our servers. By completing a purchase, you authorize Pizzana to charge the full amount of your order, including applicable taxes and fees, to your designated payment method.

6.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once food preparation has begun. If you need to cancel or modify an order, please contact us immediately at [email protected]. Refund eligibility will be determined on a case-by-case basis, taking into account the status of your order and the nature of the issue. In cases where food arrives in a condition not meeting our quality standards, we will work with you to provide an appropriate remedy, which may include a replacement order or store credit.

7. Delivery Terms

Delivery availability, geographic coverage, and estimated delivery times may vary depending on your location and current operational capacity. Estimated delivery times provided at the time of ordering are approximate and not guaranteed. Pizzana shall not be held responsible for delays caused by circumstances beyond our control, including but not limited to traffic conditions, inclement weather, or other force majeure events.

You are responsible for providing an accurate and complete delivery address. Pizzana shall not be liable for failed deliveries resulting from inaccurate address information provided by the customer. If a delivery is unsuccessful due to the customer's absence or failure to accept the delivery, additional charges may apply for re-delivery, or the order may be canceled without refund.

8. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and compilation of the Website (collectively, the "Content"), is the property of Pizzana or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, patent, trade secret, and other proprietary rights.

The Pizzana name, logo, and all related marks, product and service names, designs, and slogans are registered or unregistered trademarks of Pizzana. You may not use any such marks without the prior written consent of Pizzana. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, Pizzana grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use to browse menu items, place orders, and access our Services. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content;
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text;
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website;
• Access or use the Website for any commercial purpose or for any public display, whether commercial or non-commercial.

Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of these Terms, your right to use the Website will immediately terminate and you must, at our option, return or destroy any copies of the materials you have made.

9. User-Generated Content

If you submit, post, or share any reviews, comments, feedback, suggestions, photos, or other content ("User Content") on or through our Website or associated social media platforms, you grant Pizzana a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or control all rights in and to the User Content you provide, that the User Content is accurate, and that use of your User Content does not violate these Terms, any applicable law, or any rights of any third party. Pizzana reserves the right, but not the obligation, to monitor, edit, or remove any User Content at our sole discretion.

10. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION, CONTENT, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE WEBSITE.

Pizzana does not warrant that the Website is free of viruses or other harmful components. Your use of the Website and any content or materials obtained through the Website is at your own risk. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Nutritional and allergen information provided on our Website is intended as a general guide only. If you have specific dietary needs, food allergies, or medical conditions, please contact us directly before placing an order. Pizzana cannot guarantee that any food item is completely free of allergens, as our food is prepared in facilities that handle common allergens including but not limited to gluten, dairy, nuts, eggs, and soy.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND OTHER APPLICABLE UNITED STATES FEDERAL AND STATE LAWS, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• ANY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• ANY STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR THROUGH THE SERVICES;
• ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICES.

IN ALL CASES, PIZZANA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZANA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction and shall survive termination of these Terms and your use of the Website and Services.

12. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your access to or use of the Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any third-party right, including without limitation any copyright, intellectual property, privacy, or proprietary right;
• Your violation of any applicable federal, state, or local law or regulation;
• Any claim by a third party arising from your use of the Website or Services;
• Any User Content you submit, post, or transmit through the Website;
• Any inaccurate, misleading, or fraudulent information you provide to Pizzana.

Pizzana reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate fully with Pizzana in asserting any available defenses.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. We also may use third-party services to process payments, facilitate deliveries, or provide other operational support. Pizzana has no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use. The inclusion of any link on our Website does not constitute or imply an endorsement, recommendation, or approval by Pizzana of the linked website or any content therein. Your access to and use of third-party websites or services is at your own risk and subject to the terms and conditions of use of those websites and services.

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our Website. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

To the extent applicable, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as amended, as well as the Federal Trade Commission Act (FTC Act), and all other applicable United States federal and state privacy and data protection laws. If you are a California resident, you may have additional rights regarding your personal information as described in our Privacy Policy.

15. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to any choice of law or conflict of law provisions.

You agree that any legal action or proceeding between you and Pizzana relating to your use of the Website or Services shall be subject to the exclusive jurisdiction of the federal or state courts located in the United States. You hereby consent to the personal jurisdiction and venue in such courts and waive any objection to the laying of venue of any such action in said courts.

In addition to applicable state law, these Terms are subject to and you agree to comply with all applicable federal laws and regulations of the United States, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Electronic Communications Privacy Act, and the CAN-SPAM Act of 2003.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us first to attempt to resolve any dispute informally. Please send a written description of the dispute to [email protected], including your name, contact information, a detailed description of the issue, and the relief you seek. We will attempt to resolve the dispute within thirty (30) calendar days of receiving your notice.

16.2 Binding Arbitration

If we are unable to resolve the dispute through informal negotiation within the thirty (30) day period, you and Pizzana agree that any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) then in effect. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. The arbitral award may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PIZZANA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Pizzana agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

16.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or other proprietary rights.

17. Term and Termination

17.1 Term

These Terms shall remain in full force and effect for as long as you continue to access or use the Website or Services. Your right to use the Services is effective upon your first access or use of the Website and continues until terminated in accordance with these Terms.

17.2 Termination by You

You may terminate your relationship with Pizzana at any time by ceasing to use the Website and Services and, if applicable, by requesting the deletion of your account by contacting us at [email protected].

17.3 Termination by Pizzana

Pizzana reserves the right, in its sole discretion, to suspend, restrict, or terminate your access to the Website or Services at any time and for any reason without prior notice, including but not limited to if:

• You violate any provision of these Terms;
• We reasonably believe your conduct poses a legal, reputational, or financial risk to Pizzana or other users;
• Required to do so by applicable law or a government authority;
• We decide to discontinue or significantly modify the Website or Services.

17.4 Effect of Termination

Upon termination of these Terms or your access to the Services for any reason, all licenses and rights granted to you under these Terms will immediately cease. Any provisions of these Terms that by their nature should survive termination shall so survive, including without limitation sections regarding intellectual property, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution.

18. Changes to Terms of Service

Pizzana reserves the right to revise, modify, update, or replace any part of these Terms at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may, at our discretion, provide you with additional notice, such as by sending an email to the address associated with your account or by displaying a prominent notice on our Website.

Your continued use of the Website or Services after any such changes constitutes your acceptance of the revised Terms. If you do not agree with the modified Terms, your sole and exclusive remedy is to discontinue your use of the Website and Services. We encourage you to review these Terms periodically to stay informed of any changes.

19. Force Majeure

Pizzana shall not be liable for any failure or delay in performance of its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, extreme weather conditions, pandemics or public health emergencies, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes or labor disputes, internet or telecommunications failures, or any other cause beyond the reasonable control of Pizzana.

In such circumstances, Pizzana will use commercially reasonable efforts to notify affected customers and to resume performance as soon as practicable. If a force majeure event continues for more than thirty (30) days, either party may terminate any affected order or service without liability.

20. Severability

If any provision of these Terms is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree that a court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the provision, and if such provision cannot be modified or enforced, it shall be deemed severed, and the remaining Terms shall continue to be valid and enforceable to the fullest extent permitted by law.

21. Waiver

No failure or delay by Pizzana in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise of that right, power, or privilege or the exercise of any other right, power, or privilege. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by Pizzana on the Website, shall constitute the entire agreement between you and Pizzana concerning the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and Services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. Headings used throughout these Terms are for convenience only and shall not affect the interpretation of any provision herein.

23. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without Pizzana's prior written consent, and any attempted assignment without such consent shall be null and void. Pizzana may freely assign or transfer these Terms and any rights and obligations hereunder without restriction or notice to you. These Terms will be binding upon and inure to the benefit of the parties, their successors, and permitted assigns.

24. Electronic Communications

By using our Website and Services, you consent to receive electronic communications from Pizzana, including but not limited to order confirmations, receipts, customer service messages, and other communications relating to your use of the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email or through the Website, satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional or marketing communications from Pizzana by following the unsubscribe instructions included in any such communication or by contacting us at [email protected]. Please note that opting out of marketing communications will not prevent you from receiving transactional communications related to your orders or account.

25. Accessibility

Pizzana is committed to making its Website accessible to users with disabilities. We strive to ensure that our digital platforms comply with applicable web accessibility standards. If you experience any difficulty accessing any part of our Website or Services, please contact us at [email protected] so that we may assist you and work to address any accessibility barriers.

26. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation of these Terms, please contact us through the following channels:

We will make every effort to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety or order issues, please use the email address provided above and mark your message as urgent.